Healthcare Economics – Nearly all hospital operating models feature funding from the CMS (Centers for Medicare and Medicaid) as a critical component of financial health. Funding from the CMS is in large part determined by HCAHPS score: this is a survey to patients about how satisfied they were with their experience at the hospital). The wellbeing of caregivers influences the quality of care they provide. For example, depressed caregivers are more likely to engage in patient neglect and abuse. Poor caregiver mental health weakens the relationships between patients and caregivers and this is linked to poorer physical health, impaired immune functioning, and mortality.

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Further industry reports on healthcare sight top threats: staffing shortages, physician burnout tied to unsustainable care delivery models, and a shift towards value-based care models (based on quality of care, provider performance, and patient experience).

The happiness and wellbeing of employees drives retention and it indirectly influences recruiting as well — the best source of new employees is typically recommendations about the workplace from current ones. Physician burnout can be reduced through investments to enhance happiness and wellbeing (both training and systemic changes). And of course quality care and patient experience are in large part influenced by interactions with staff grounded in positive emotional contexts.